HIPAA Compliant Architecture Anonymized Audit Trails Upfront BAAs executed AES-256 Encryption No AI Model Training
Purpose-Built for Small & Medium Dental & Medical Practices

Autonomous Voice AI for Insurance Phone Follow-Up

HoldFree AI speaks directly on your behalf with human insurance reps. HoldFree AI dials insurance payers, navigates phone trees, waits through long hold times, and speaks directly with human representatives to resolve stuck claims—delivering clean, audit-ready summaries right to you.
HoldFree AI Automates routine status checks & Intelligently escalates complex clinical denials to your lead biller.

Watch the Demo
Signed BAA Upfront
Anonymized Audit Trails
Universal CSV Support
Friction free onboarding

Compatible with major Practice Management Systems via Standard Export:

🦷 Dentrix 🦷 Eaglesoft 🦷 Open Dental 🩺 eClinicalWorks 🩺 Kareo / Tebra 🩺 Epic / Athena 📊 Any .CSV / Excel
Raw Technology Demo

HoldFree AI holds a conversation back & forth with Insurance

Watch our voice agent answer IVR phone prompts, wait through elevator hold music, and talk with a live payer representative to get claim status.

💡 Imagine this: Your biller drops your list. By the next morning, 25 stuck claims have full call logs and check dates attached.

Frictionless Workflow

How it Works: Zero complex Software Installation, Zero IT Headaches

No complex EHR integrations or vendor approvals. If your office can export a spreadsheet, you could be running in under 5 minutes.

1

1-Click CSV Export

Export your aging claims report from Dentrix, Eaglesoft, Kareo, eCW, or Open Dental. Securely upload the CSV to HoldFree AI.

Takes a few minutes
2

Voice AI Executes Calls

HoldFree AI autonomous agent calls Delta Dental, MetLife, BCBS, Aetna, or Medicaid. It inputs NPI/Tax IDs via IVR, waits on hold, and intelligently speaks to payer reps with all the relevant claim information.

Automated IVR + Live Rep Dialogue
3

Instant Actionable Notes

Get your updated spreadsheet with clean call logs, reference numbers, check dates, or exact denial explanations ready to paste or action. Automatic integration into PMS available.

Ready for 1-click analysis
Sample Output: Clean, Structured Claim Summary Spreadsheet
Delivered directly to your team
HoldFree AI Sample Output Spreadsheet
Want to see how easy the CSV handoff is?

We will set up your practice in a simple no-hassle meeting.

Full-Spectrum Resolution Engine

When Insurance needs get complex, HoldFree AI can follow through across every Channel

Insurance companies can require more than phone calls by asking for faxes, mail appeals, or web portal re-submissions. HoldFree AI can be enhanced to complete the full dispute lifecycle.

Conversational Voice AI

Navigates IVR trees, identifies provider credentials, probes human reps for denial specifics, and records confirmation numbers.

Instant Clinical Faxing

When a payer rep says "Fax the X-rays to department 4B," the system can be enhanced to dispatch the requested documentation automatically.

Physical Mail & Appeals

Can be enhanced to Generate standardized appeal letters and automatically dispatch trackable physical mail or encrypted email when mandated by payer dispute policies.

Clearinghouse APIs

Can be enhanced to support direct EDI 276/277 electronic claim status querying when instant adjudication routes are available to minimize phone congestion.

Interactive Practice ROI Model

What is Hold Time costing your Practice every month?

Adjust the sliders below to see how many hours of staff time and uncollected A/R dollars HoldFree AI can help reclaim for your clinic. (estimated)

2 People
1 (Solo Biller) 5 10+ (Multi-Location)
4 Hours / week
1 hr (Friday batch) 8 hrs 15 hrs (Heavy follow-up)
$28 / hour
$18/hr $35/hr $50/hr
Estimated Practice Savings
32 Hours

Staff Time Reclaimed Every Month

$896 / mo

Direct Staff Payroll Saved from Hold Time

$6,400+

Estimated Aging A/R Resolved & Collected

Healthcare Data Security & Compliance

Engineered for Secure Data Footprint. 100% HIPAA Compliant.

We understand that data privacy is non-negotiable. HoldFree AI is built with an ephemeral processing architecture that minimizes risk by design.

Upfront Signed BAA

We execute a legally binding Business Associate Agreement (BAA) with your practice before a single claim is uploaded or processed.

Anonymized Audit Trails

Patient identifiers are used in real-time memory to execute the phone call, then immediately purged. We never permanently store PHI logs.

AES-256 Encryption

All data in transit is encrypted using TLS 1.3, and any transient operational data is secured using military-grade AES-256 encryption.

No AI Model Training

Your clinic's data and call recordings are strictly segregated. They are never used to train public foundation models or shared with third parties.

The HoldFree Ephemeral Data Lifecycle

1
Encrypted Ingestion

CSV uploaded via TLS 1.3; practice NPI & Tax ID encrypted in secure ephemeral memory.

2
Call Execution & Extraction

Agent navigates IVR, speaks to rep, and extracts only billing metadata (check date, denial code, ref #).

3
PHI Purge & Return

Patient identifiers purged. Anonymized claim summary returned to your secure sheet.

Frequently Asked Questions

Everything you need to know before your Free Pilot

No jargon, no pushy sales tactics. Clear answers for practice owners and office managers.

Reclaim Your Next Friday Afternoon

Delete "Insurance Follow-Up Friday" From Your Calendar

Let HoldFree AI call your 10 most frustrating stuck claims for free. Zero credit card, zero IT installation, and a signed BAA upfront.

Prefer to talk or text first? Call or Text: (408) 673-1254 ishwar@holdfree.health